Q: HOW WILL MY PRODUCT(S) BE SHIPPED?

A: All online and downloadable products will be immediately available upon completion of your payment. Books and other printed matter will be prepared for shipment in 2-3 business days. Most items are sent USPS or UPS ground.

Q: ARE YOUR PRODUCTS IN STOCK?

A: All of our products are in stock. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from Kovels Customer Service letting you know when to expect your product, and we will work to fill your order as quickly as possible.

Q: DO YOU SHIP OUTSIDE THE UNITED STATES?

A: Not at this time. Check back in a few weeks as we are working on adding this option.

Q: DO YOU SHIP TO P.O. BOXES?

A: No -- we need an actual physical street address to ship your order.

Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

A: It will normally take approximately 2-3 business days to process your shipment.

Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

A: Your order should arrive in no more than 10-12 business days, depending on the shipping method -- usually much sooner than that. However, orders outside of the Continental US, and print newsletter subscriptions may take longer -- international orders may even take up to 6-8 weeks, depending on the shipping method.

Q: WHAT IF I ORDER A DOWNLOADABLE PRODUCT?

A: If you order a downloadable product, you will be given the link to download the file on the "thank you" page, after you check out. If you have a problem with this download, please contact customerservice@kovels.com.

Q: WHAT IF I ORDER A SUBSCRIPTION?

A: If you order a subscription to Kovels on Antiques and Collectibles, PRINT Edition that is produced on a regular schedule you will begin receiving that publication within approximately 6 weeks, starting with the next issue -- often quicker.

If you order a subscription for access to Kovels.com Premium, you will immediately be emailed instructions for activating your registration. You will then be able to access the premium part of the site including the archives.

Q: WHAT IF I'M NOT SATISFIED WITH MY PURCHASE?

A: If you feel that a product sold through our store is of poor quality, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email to feedback@kovels.com. We disclaim all liability for the products sold by other websites.

Q: WHAT IF I HAVE A PROBLEM WITH MY SHIPMENT?

A: Please contact customerservice@kovels.com and they will quickly resolve your problem.

RETURN POLICY

If you are dissatisfied with your purchase for any reason you may return new, unopened items sold through our store within 30 days for a full refund. You should expect to receive your refund within four weeks of returning your item(s) to:
Before mailing your product back be sure to contact customerservice@kovels.com for the proper return authorization then mail the product to:

Att. RETURNS
Kovels Online Store
23600 Mercantile Rd; Suite-H
Beachwood, Ohio 44122

If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.

KOVELS’ STORE TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS STORE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Kovels’ Antiques, Inc. The collective work includes works that are licensed to Kovels’ Antiques, Inc. Copyright 2007, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kovels’ Antiques, Inc thru KovelsOnlineStore.com or purchasing of our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order through KovelsOnlineStore.com or to purchase our products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Kovels’ Antiques, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

The trademarks, logos and service marks ("Marks") displayed on this web site are the property of Kovels’Antiques, Inc. or other third parties. You are not permitted to use the Marks without the prior written consent of Kovels’ Antiques, Inc. or such third party which may own the Marks.

Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND KOVELS' ANTIQUES, ALL INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ANTIQUES ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THIS WEB SITE.

REFERENCES TO CORPORATIONS, THEIR SERVICES AND PRODUCTS, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL KOVELS' ANTIQUES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS INFORMATION.
THIS WEB SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THIS WEB SITE. ANTIQUES MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS WEB SITE AT ANY TIME.

This Web site can be accessed from other countries around the world and may contain references to Kovels’ Antiques, Inc products and services that have not been announced in your country. These references do not imply that Kovels’ Antiques intends to announce such products, services or programs in your country

Limitation of Liability

Kovels’ Antiques, Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kovels’ Antiques, Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

In the event that a Kovels’ Antiques, Inc product is mistakenly listed at an incorrect price, Kovels’ Antiques, Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kovels’ Antiques, Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kovels’ Antiques, Inc shall issue a credit to your credit card account in the amount of the incorrect price.


Terms, Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kovels’ Antiques, Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

Kovels’ Antiques, Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kovels’ Antiques, Inc.



Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kovels’ Antiques, Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

Kovels’ Antiques, Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Kovels’ Antiques, Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kovels’ Antiques, Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kovels’ Antiques, Inc in its sole discretion.


Indemnification

You agree to indemnify, defend, and hold harmless Kovels’ Antiques, Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Kovels’ Antiques, Inc may link to sites operated by third parties. However, even if the third party is affiliated with Kovels’ Antiques, Inc; Kovels’ Antiques, Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kovels’ Antiques, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kovels’ Antiques, Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

PRIVACY POLICY

What information do we collect?

• We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

If you have selected to receive information of interest to collectors you may receive information from third parties on a restricted basis. If you have not opted to receive any information from us we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Kovels’ Antiques, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to feedback@kovels.com


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.